Frequently asked questions

How can I order loose lab-grown gemstones and/or diamonds?

The loose gemstone division at Nay Jewellers is exclusively wholesale. Please refer to our Store Locator for an authorized retailer in your area.

Please remember to either select Loose Color Stones for lab-grown colored gemstones and Certified Diamonds for loose lab-grown diamonds.

If you have trouble finding someone near you, please contact us at +91 92233 11904 or info@nayjewellers.com, and we will assist you.

Do you sell rough crystals?

Nay Jewellers only sells cut and faceted lab-grown gemstones and diamonds. We do not offer rough material for sale. Our brand name is important to us, and we take pride in delivering a finished product that adheres to our strict quality standards.

 

Why don't retailers listed on the Store Locator carry Nay Jewellers gemstones when I contact them?

Loose Lab-Grown Colored Stones: In the case of lab-grown colored gemstones, retailers typically do not keep stock on hand. The authorized retailers listed on our website have a wholesale account with us. They order stones as needed. If the size and shape you require is a stock item, we can ship stones for viewing purposes that same day.

Loose Lab-Grown Diamonds: For loose lab-grown diamonds, Nay Jewellers Certified Diamond Dealers listed on the website will carry a minimum of three lab-grown diamonds at all times. If they do not have the size, shape, or quality you need, we can send them a lab-grown diamond for you to view.

My Nay Jewellers gemstone chipped. What do I do?

If your Nay Jewellers lab-grown colored gemstone breaks or chips under ordinary circumstances, you are advised to return the damaged stone, along with a sales receipt, to the store where the purchase was made. Your Nay Jewellers retailer will expedite the item to us for immediate servicing at no charge. If a replacement is needed, consideration will be taken to honor the original size and weight of the stone.

For all wear and tear re-polishing, applicable fees may apply.

Does Nay Jewellers provide a lifetime warranty for all of its products?

Nay Jewellers extends its Lifetime Warranty promise to all lab-grown colored gemstones. Lab-grown diamonds are excluded. The Jewelry Manufacturers Warranty is covered up to a year from the purchase date.

Is it true that lab-grown gemstones always look exactly the same?

While it is true that consistency in color is better controlled in a laboratory, slight variations may occur. This is due to several factors: the duration of the growth, the orientation of the rough when cut, and color zoning. That is why Nay Jewellers cuts away about 80% of the rough to deliver uniformity and pure clarity.

What is an estimated weight? Why do I receive a gemstone with a different weight than when I was quoted?

Each Nay Jewellers gemstone is individually hand-cut. Although we make every effort to cut per exact proportions and dimensions, slight variations in weight may occur.

Does Nay Jewellers custom cut lab-grown gemstones and diamonds? How does this process work?

Nay Jewellers will cut any size and shape within reason. This is considered a Special Order and will not qualify as a return. In order to custom cut a stone, please be prepared to send us a diagram or illustration of the desired shape. Please include length, width, and depth. There is no such thing as being too detailed!

I'm interested in learning more about the science behind Nay Jewellers' growth methods. Where can I find information about lab-grown diamonds and gemstones?

Please visit our Lab-Grown Diamond Guide or Lab-Grown Gemstone Guide for gemological information about growth and Nay Jewellers' processes.

If you still have questions, we'd love to hear from you at info@nayjewellers.com.

When do I receive a Certificate of Authenticity?

Nay Jewellers provides a Certificate of Authenticity for all jewelry purchases.

Online Orders: For orders placed through Nay Jewellers' online store, the Certificate will be shipped to you with your jewelry purchase.

Store Bought: If you place an order through one of our Branded Retail Partners, you will receive the Certificate of Authenticity within 4 weeks of your initial purchase.

I need my Nay Jewellers piece of jewelry repaired. What do I do?

Online Orders: If you ordered your Nay Jewellers piece of jewelry with us, please contact us at info@nayjewellers.com or +91 92233 11904 for a Return Authorization Number. This number needs to be placed on the outside of the package for delivery.

Please contact us for our address at info@nayjewellers.com.

Once we receive your jewelry, we will evaluate the damage and contact you with our recommendation. The manufacturer's warranty is covered for one year.

Store Bought: If you purchased a Nay Jewellers piece of jewelry through one of our Branded Retail Partners, please return to the store with the item and the Certificate of Authenticity. They will expedite the damaged jewelry to us for immediate servicing. Shortly thereafter, you will be notified of our recommendation. The manufacturer's warranty is covered for one year.

Do pendants come with chains?

A select group of bar pendants from the Bar Collection come with chains. All other pendants do not come with chains. If you are interested in adding a chain to your order, please send us an inquiry at info@nayjewellers.com, and we will accommodate your request.

We do offer 14K White or Yellow Gold 16-in chains for purchase for an additional ₹20000.

Does Nay Jewellers offer custom-made jewelry?

Yes, in addition to making slight modifications on existing designs, Nay Jewellers also offers custom-made jewelry. These designs are considered a Special Order and cannot be returned for credit or refund.

Can I place an order for out-of-stock items? How long is the lead time?

Yes, you can still place an order for an out-of-stock product. Lead time is typically 6-8 weeks. If you are in a time crunch, please let us know, and we will try our best to expedite the item.

When will I receive my online order?

In stock: For all in-stock items, we typically ship within one week of receiving an order.

Out of Stock: If the item is out of stock, delivery times may vary. Typically, it takes between 6 - 8 weeks for production.

Can I cancel or adjust my online order?

Yes, you may cancel or adjust your order if we have not yet shipped. If this is a custom order, we will not accept cancellations once production has begun. Adjustments to custom orders will only be accommodated if we have not yet reached that phase of the production process.

If you would like to make cancellations or adjustments to your order, please let us know immediately at info@nayjewellers.com or +91 92233 11904.

How do I order an item in a different gemstone/metal color?

To place an order for an item with a different gemstone or metal color, please contact us at info@nayjewellers.com or +91 92233 11904.

We will send you a quote (if different from the original) and provide you with an invoice via e-mail. You will be able to make payment through a secure link using your credit card.

Why does the lab-grown colored gemstone I received appear different than the one on the website product image?

Different screens display variations in color, brightness, and resolution. Photographs are not the ideal way to visually evaluate a colored gemstone. That is why we recommend visiting a retailer over purchasing online. We believe personal interaction with a gemstone is key. However, since we do not have brand representation in every city, we make it possible for you to order Nay Jewellers jewelry.

If you are not satisfied with your purchase, we will gladly take it back in the same condition it was shipped, within 30 days of purchase.

How do I return an item?

Nay Jewellers will accept returns for all qualified purchases within 30 days of order. To return your item, please contact us at info@nayjewellers.com or +91 92233 11904 for a Return Authorization Number. This number needs to be displayed on the outside of the package for delivery.

Please contact us for our address.

Once we receive the returned item, we will issue a credit in the same method you placed your order. Please allow 8-10 days for full processing of your refund.

Can I buy directly from Nay Jewellers without going through a retailer?

All items listed on the website are available for purchase, with the exception of lab-grown diamonds.

Loose lab-grown diamonds and gemstones are exclusively wholesale. Please visit a retailer near you to find a Nay Jewellers authorized Certified Diamond Dealer or Loose Color Retailer.

Is there a minimum order quantity for loose lab-grown gemstones?

No, there is no minimum order requirement for Nay Jewellers lab-grown colored gemstones. However, if you participate in the Certified Diamond Dealer program, you must carry a minimum of three one-carat diamonds or larger at all times. If you sell one, please contact our office to restock to maintain your program privileges.

I am a student/gemologist. How can I place an order for lab-grown specimens?

Nay Jewellers has a limited quantity of high-quality lab-grown emeralds and rubies from earlier production available for study and gemological purposes. These stones contain identifying internal characteristics typical of lab-grown gems, but selection is limited in size and shape.

Please contact us for special pricing at info@nayjewellers.com or +91 92233 11904.

I'm an independent retailer interested in the Nay Jewellers jewelry program. How can I learn more?

Great question! There are several ways to learn about our program:

  1. We highly encourage setting an appointment at one of our annual trade shows. You can view our Show Calendar on the retail section of our website (login required). This is the ideal opportunity to interact with our jewelry selection and experience our sales presentation.

  2. If you’re unable to attend a trade show, we can guide you through the presentation over the phone. Simply call us and ask to speak to one of our sales experts at info@nayjewellers.com or +91 92233 11904.

Any Questions?

We are here to address any inquiries you may have regarding our services.

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CONTACT INFORMATION

B-1503, Silver Leaf, Kandivali (East), Mumbai 400001, India

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